Clinic Returns Policy

RETURNS AND EXCHANGES

We only exchange goods if they are defective or damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us at info@yellowheadvet.com within 48 hours of receipt of order with details of the products and defect/damage.

If there is a discrepancy in size, an exchange may be issued for the same product, in a different size,

e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.

After 5 business days, all exchanges will incur a 10% restocking fee.

Seasonal items are not eligible for exchange.

All Veterinary Diet Products are Guaranteed by our partner food companies and can ONLY be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

PLEASE NOTE: As soon as any food products leave our clinic, or if they are delivered to your house directly, we are unable to process any returns. We encourage you to contact the clinic to make sure you are ordering the right product. This is to ensure the quality/freshness of the food products that we sell at the clinic. Thank you for understanding. 

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

All inquiries regarding returns and/or exchange can be directed to Yellowhead Veterinary Clinic at info@yellowheadvet.com